Frequently Asked Questions (for COVID-19)

How can I get help with my research or teaching?

Due to COVID-19, we are currently closed to the public. LACC is offering research and instructional assistance remotely. The best starting point is to email us with an explanation of your question, and we will get back to you as soon as we can. Thank you for your patience and flexibility during this challenging time.

For general library questions, contact Ask-A-Librarian. During operating hours, you can chat with a UF librarian. Outside of operating hours, you can contact the Libraries by email or SMS text. The orange widget on your browser will also link you to Ask-A-Librarian.

We have also prepared webinars and a guide to provide you with information on accessing our services remotely. For most library resources like research articles, ebooks, and streaming videos, UF employees and students will need to log into the Gatorlink VPN. Librarians can give limited support for the VPN, but the UF Help Desk is ready to help with more complicated issues.

How do I return books to the Latin American and Caribbean Collection?

Due to COVID-19, LACC is not open to the public and cannot accept in-person returns. Not to worry, however. All checked out materials have been automatically renewed until September 4, 2020.

If you wish to return library materials, the UF Libraries have established the following procedures during this time:

Option 1: Deposit books in our outside book return, built into the east wall of Library West at the parking lot.

Option 2: Ship books to:

University of Florida
Library West Circulation
Building 689, Room 134
Shipping and Receiving
Gainesville, FL 32611-7001

We recommend that you send items by UPS, Federal Express, or Priority Mail with a return receipt and that you enclose a packing list.

Please follow the Safe Packing and Shipping of Library Materials guidelines to return your materials.

Questions? Contact

Source: Library Resources and Services during COVID-19